Terms and Conditions

Ownership
This website is jointly owned and operated by Solis Nail and Beauty Training Limited.

Payment

  • For online bookings full payment must be made at the time of booking, unless an instalment pay-plan is agreed.
  • For telephone bookings, payment must be made in full no later than 14 working days prior to the course start date. Solis Nail and Beauty Training reserve the right to re-allocate the course place to another delegate if fees are not paid in time.

Transferring courses
The following charges will apply if you wish to transfer your booking for any reason to a later course date. This charge will also be applied if you are late or fail to attend your course for any reason.

  • 7 – 21 working days before the course start date – a £40 admin fee per course will be charged for any students not attending a course for any reason.
  • 1 – 7 working days before a course date due – courses cannot be transferred to a later date.
    The transfer option only relates to clients who are transferring to a different date on the same course.
    The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation).
  • The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.
  • To transfer a booking please call us on 0800 644 1164.
  • The transfer option only relates to clients who are transferring to a different date on the same course. The choice of course date must be specified at the time of transfer, else the instruction will be considered a cancellation).
  • The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Cancellations & Refunds

  • We’re unable to offer refunds if you want to cancel your training course.
  • The only exception to this is the 24 hour cancellation policy below which allows you to cancel any booking within 24 hours of the original booking being made by calling our Customer Service Team on 0800 644 1164.
  • However, we recognise that in exceptional circumstances, such as a bereavement, we would wish to consider offering you a credit note at such a difficult time. These decisions are made at the discretion of our Customer Service Team and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling. Should you be in the unfortunate situation of suffering such bereavement in your immediate family, you should send a scanned copy of the death certificate to us via the contact us section of our website.
  • Although we are unable to offer a refund if you no longer wish to attend your original booking, you can change your booking to a future date. If you have purchased your course at a discounted price you will have to pay the difference to the full course price. Any re-bookings will incur an additional £40 re-booking fee.
  • You may cancel your booking within 24 hours of making the original booking. You will receive a refund (excluding any credit card, other administrative fees). A cancellation fee per booking will be charged at £20.
  • Please contact our customer service team on 0800 644 1164. Refunds will be made to the credit or debit card used to make your booking.
  • All claims will be assessed entirely at the discretion of Solis Nail and Beauty Training. The credit will be to the value of the original fee paid, per booking, and can be used against any future bookings within the following six month period, minus the £40 re-booking fee.

Name changes
Names of students may be changed on payment of a “name change” fee of £20 per student, per booking up to the day before the scheduled booking. In addition, if there is a difference between the original fee paid and the current fee available at the time the change is made, the customer will be required to pay any increase fee since the original booking. No refund will be given if the new fee is lower.

Transferring courses
The following charges will apply if you wish to transfer your booking to a later course date:

  • A £40 re-booking fee will apply
  • If you have purchased your course at a discounted price you will have to pay the difference to the full course price.
  • The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation)
  • The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Course dates and venues

  • Solis Nail and Beauty Training reserve the right to alter course dates and venues without liability.
  • In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.
  • Solis Nail and Beauty Training will not normally reimburse travel or accommodation expenses. The Solis Nail & Beauty Training is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course outlines
In order to respond rapidly to changes in market demand Solis Nail and Beauty Training reserves the right to alter its course content and/or trainer.

Course notes and training
Solis Nail and Beauty Training course notes and training cannot be relied upon for legal interpretation. Neither Solis Nail and Beauty Training nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Models
If you are the first student to book on to one of our courses you will be required to bring a model. This also applies if we have an odd number of students on the eyelash extension course.
Please note that you may be required to bring a model for some training courses.